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For better service, you can find the answers to frequently asked questions below. If you have any other questions, please feel free to contact us at +90 545 849 84 35.
1- How can I place an order?
You can purchase our products through marketplace platforms such as Trendyol and Hepsiburada.
2- When will my order be shipped?
Your orders are shipped by our company in accordance with the shipping times and delivery conditions set by the platform where you made your purchase.
3- How long does delivery take?
The delivery time depends on the shipping company partnered with the platform where you placed your order.
4- Which courier company will deliver my order?
Your orders are shipped through the courier companies contracted by the respective platform.
5- How can I find my tracking number?
You can access your tracking information from the My Account section on the platform’s app or website where you made your purchase.
6- What should I do if an item is missing from my order?
In case of missing items, you can submit a missing item request through the customer service or assistant feature on the platform where you placed your order.
7- What payment options are available?
Payment options vary depending on the methods offered by the platform where you make your purchase.
8- How can I cancel or return my order?
You can manage cancellation and return requests through the My Account section on the platform’s app or website where you purchased the product.
